Frequently Asked Questions

The minimum age to register and use pkrcom is 18 years, or the higher minimum required by the Operator's licensing jurisdiction. This is a strict requirement. pkrcom verifies age as part of the KYC process, and any account found to belong to an underage individual will be immediately suspended and all activity voided. Registering under a false age is a breach of our Terms and Conditions.

For KYC verification, pkrcom accepts government-issued photo identity documents. Pakistani nationals can submit a clear copy of their Computerized National Identity Card (CNIC), valid passport, or driving licence. Proof of address may also be requested, such as a utility bill or bank statement issued within the last three months. All documents must be valid, legible, and show your full name and date of birth clearly.

No. Each individual is permitted to hold only one registered account on pkrcom. Creating duplicate accounts — whether under the same or different personal details — is a violation of our Terms and Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate was created in error, contact our support team at [email protected] to resolve it.

If you have forgotten your password, click the 'Forgot Password' link on the login page. Enter the email address registered to your account and we will send a password reset link. Follow the link in the email to create a new password. If you do not receive the email within a few minutes, check your spam folder. For further assistance, contact our support team via live chat or email.

You can request account closure at any time by contacting our support team at [email protected] or via live chat. Please include your registered username and the reason for closure. If you have a verified balance remaining, it will be returned to you via a supported payment method after applicable verification checks are completed. If you are closing your account due to a gambling concern, our team can discuss responsible gambling alternatives such as self-exclusion or a cool-off period.

Minimum deposit thresholds vary by payment method and are displayed in your account cashier at the time of deposit. Always verify current minimums directly in the cashier before initiating a transaction, as these figures may be updated periodically. For most methods, deposits are processed in PKR and credited to your account balance once the payment has been confirmed by the provider.

Withdrawal processing times depend on the payment method selected, your account verification status, and any pending review requirements. E-wallet and instant transfer methods are generally processed faster than traditional bank transfers. First-time withdrawals and larger amounts may undergo additional review before being released. pkrcom does not guarantee specific processing windows, but we aim to handle all verified withdrawal requests promptly. Completed KYC verification significantly speeds up the withdrawal process.

pkrcom does not typically charge fees for standard deposits. However, your payment provider or bank may apply their own transaction fees or currency conversion charges. For withdrawals, any applicable fees are disclosed in the cashier before you confirm the transaction. We recommend reviewing fee details in the cashier and checking with your payment provider for any charges they may apply independently of pkrcom.

A withdrawal may be delayed or declined for several reasons: incomplete KYC documentation, an active bonus with unmet wagering requirements, a mismatch between your payment method and registered account details, or a routine security review. If your withdrawal has been pending longer than expected, contact our support team at [email protected] with your username and the withdrawal reference. We will investigate and update you promptly.

Live betting allows you to place wagers on events that are already in progress. Odds update in real time as the match situation develops. For cricket, this might mean betting on a wicket, a boundary, or the result of the current over while a PSL match is live. To place a live bet, navigate to the Live Betting section, select your event, choose a market, and confirm your stake. Odds move quickly, so be aware that your selected price may change before confirmation.

pkrcom's casino section includes a broad library of game types: slot games with varying themes and payline configurations, classic table games such as blackjack, roulette, and baccarat, live dealer tables with real hosts streamed in high definition, and instant-win games. Slot RTP (Return to Player) rates are provided by the respective game studios. All casino games use certified Random Number Generator technology or verified live dealer processes to ensure fair outcomes.

RTP stands for Return to Player — the theoretical percentage of total bets a slot game pays back to players over an extended number of spins. For example, a slot with 96% RTP returns PKR 96 for every PKR 100 wagered on average, over millions of spins. RTP is a long-term statistical average and does not predict results in any single session. Higher RTP games return more over time, but short-session outcomes vary significantly. Check individual game information panels for RTP details.

pkrcom applies a return-to-source policy where possible, meaning withdrawals are typically processed back to the same payment method used for the qualifying deposit. This is a standard anti-money-laundering control. In situations where the original method is unavailable, alternative withdrawal options may be considered subject to additional verification. Contact our support team for guidance specific to your account and situation.

A wagering requirement (also called a rollover condition) specifies how many times a bonus amount must be staked in qualifying bets before any associated winnings can be withdrawn. For example, a PKR 2,000 bonus with a 10x wagering requirement means you must place PKR 20,000 in qualifying bets before withdrawing bonus-related winnings. Different games may contribute different percentages toward meeting wagering requirements. Specific contribution rates and excluded games are stated in each promotion's individual terms.

Each promotional offer specifies whether it is a one-time claim or a recurring offer. Welcome bonuses are typically available once per player per household. Reload bonuses, cashback offers, and certain seasonal promotions may be available repeatedly, subject to their individual terms. Attempting to claim a one-time bonus multiple times — including through multiple accounts — constitutes bonus abuse and may result in forfeiture of all associated winnings and account suspension.

If you request a withdrawal before fulfilling the wagering requirements attached to an active bonus, the bonus and any winnings generated from it will be forfeited. Only your original deposited funds (minus any amounts lost during the bonus period) may be eligible for withdrawal. Some bonuses allow you to decline them outright before play begins — check your bonus wallet or contact support to understand your options before placing any bets under an active promotion.

pkrcom operates as an international platform and does not claim to be licensed, regulated, or endorsed by any Pakistani government body, the Pakistan Telecommunication Authority (PTA), State Bank of Pakistan, or any provincial authority. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. Players are solely responsible for understanding and complying with the laws applicable in their jurisdiction. This is not legal advice — we recommend seeking independent legal guidance if you are uncertain about your local obligations.

pkrcom provides a full suite of responsible gambling tools available in every account: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cool-off periods (temporary account suspension), and self-exclusion for players who need a longer or permanent break. All limit reductions take effect immediately. Increases are subject to a cooling-off period. Tools can be activated via account settings or by contacting our support team at [email protected].

To request self-exclusion, contact pkrcom's support team via live chat in your account dashboard or email [email protected]. State that you are requesting self-exclusion and choose your preferred duration — options typically range from six months to permanent exclusion. Self-exclusion takes effect immediately. During the exclusion period, you will be unable to log in, deposit, or place bets. Any verified remaining balance will be returned to you after applicable checks. Permanent self-exclusion cannot be reversed.

pkrcom's support team is available 24 hours a day, 7 days a week. The quickest way to reach us is via live chat directly within your logged-in account dashboard. You can also email us at [email protected] for less time-sensitive queries. Our team handles all account, payment, bonus, technical, and responsible gambling enquiries. Support is available in both English and Urdu. Please include your registered username when contacting us to help us assist you faster.